Privacy and safety
Most of the people here are somebody's kid.
Which changes what is allowed to be a default. Six of those defaults, and what each one means in practice.
- A student decides who sees the details
- A student's school, grade and bio are hidden from students browsing profiles unless they choose to show them, and the organizer of an event a student applies to sees more, to run that event. Settings, under Privacy, shows what other members can see, and lets a student keep their service history and certificates to themselves.
- Organizers see what running an event needs
- Organizers see contact details for the students who apply to their events, because running an event requires it. That is stated in the policy rather than discovered later.
- Organizer accounts are reviewed by hand
- An organizer account cannot post events until a WeVolunteer administrator approves it, and its events then carry a Verified organizer mark. A club's managers can also let student members post that club's events, once those students accept the Student Organizer Agreement; those events do not carry the mark, and no administrator reviews those students. Approval is a review, not a background check.
- Welly AI runs in your browser
- With Welly AI on, the model that writes Welly's replies runs on your device. Looking something up, like your hours or events to join, is a request to WeVolunteer like the rest of the app, and a search sends the words you searched for. Nothing downloads until you choose a model, and not every device can run one. The AI and On-Device Processing Policy sets out where it runs and what it downloads.
- The hard answers are written down
- You must be 13 or older to have an account, and that is checked when the account is made. WeVolunteer is an independent platform: your school does not run it and does not control a student's account. How long records are kept is set out in the Privacy Policy, and privacy requests go to privacy@wevolunteers.org
- Accessibility failures are defects, not polish
- Keyboards, screen readers, small screens and text size. Where WeVolunteer falls short there, it is treated as a bug to fix rather than a limitation to document. The Accessibility Statement says how to report one.
If something is wrong
- Someone is in danger now
- Call 911. Do not email us and wait for a reply.
- Child abuse or neglect (New Jersey)
- 1-877-NJ-ABUSE (1-877-652-2873), 24 hours. You do not have to give your name.
- Thoughts of suicide, or a crisis
- Call or text 988, the Suicide & Crisis Lifeline, 24 hours.
- Something wrong on WeVolunteer
- Use the Report button in the app. The inbox is read by one person, so it is not monitored around the clock: security@wevolunteers.org
- A privacy question or request
- privacy@wevolunteers.org
- Anything else
- support@wevolunteers.org
You do not have to give your name to the New Jersey hotline. A report inside the app is different: your name is attached so an administrator can come back to you with a question, and the person you reported never sees it. The Youth Safety Guidelines describe what happens next.